Hi! I’m Roark.

  • Savannah College of Arts and Design (SCAD)         Atlanta, Georgia

    Bachelor of Fine Arts, Interior Design       Expected March 2029                                                 

    Vanderbilt University       Nashville, Tennessee

    Bachelor of Arts, Economics  |  Bachelor of Arts, Political Science  |  Minor: Chinese         May 2022

    GPA: 3.67  |  Dean’s List: 2019-2020, 2020-2021, 2021-2022         

    • INDS101 - Introduction to Interior Design

  • BlackRock                                                 Atlanta, Georgia

    Associate, Client Experience             January 2025 – Present

    • Led data-driven process improvement and automation initiatives across client experience workflows by analyzing case volumes, cycle times, and error trends, implementing PowerAutomate and Microsoft Dynamics solutions to reduce manual touchpoints and improve SLA adherence

    • Built and maintained analytics-informed knowledge resources by identifying high-frequency issues, root cases, and repeat requests, enabling more consistent case resolution and measurables reductions in rework across global teams

    • Partnered with cross-functional stakeholders to assess operational performance using KPIs, control gaps, and risk indicators, translating insights into scalable process changes that improved accuracy and reduced downstream exceptions

    Analyst, Client Experience         August 2022 – December 2024

  • Interior Design Organization           Savannah College of Arts and Design

    Incoming Executive Secretary of the Board       2026-2027


    Museum of Design                           Atlanta, Georgia

    Volunteer   May 2026 - Present

    • Assisted with museum exhibits and events


    BlackRock Atlanta Green Team Network         Atlanta, Georgia

    Lead       August 2022 – January 2026

    • Led BlackRock’s sustainability-focused ERG in an office of over 800 employees, implementing green initiatives across the Atlanta office and partnering with AMRS and global GTN leadership to execute firmwide priorities

    • Planned and delivered high-engagement volunteer and sustainability events, managing communications, logistics, and coordination across employees and interns to drive participation and community impact


    MARTA Army, Inc.                                   Atlanta, Georgia

    Secretary of the Board of Directors       January 2023 – December 2025

    • Planned and hosted multiple volunteer events and community-wide “Let’s Talk Transit” gatherings

    • Created comprehensive SOP for the organization and its initiatives

    • Transcribed monthly board meetings


    Vanderbilt Initiative for Vegan Activism             Vanderbilt University

    Vice President               Fall 2021 – May 2022

    • Created graphics and marketing strategies to increase club attendance

    • Coordinated volunteer efforts at local farm animal sanctuary

  • Adobe Creative Suite   |  AutoCAD   |  Microsoft Products   |   Java   |   R   |   Writing   |   Project Management   |   Drawing  |   Research   |   3D Rendering

  • English: Native  |  Mandarin: Fluent  |  Spanish: Proficient   |  ASL: Beginner

Process

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